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  • Delivery Time
    The Account information will be sent to your order/payment email within 24 Hours after confirming your order. Please make sure your email is able to receive emails. In the event we are unable to process your order, we are fully obliged to completely refund your order. If you don't receive your order within 24 hours, please contact customer support. Please check your Spam/Junk folders , in some case your email mark our message as spam and move to these folders.
  • I did not receive my product within 24 hours.  What should I do?
    The product email will be sent to your Order Email. Please check your Junk/Spam Folder as well as double check your Order Email. If you typed wrong your email, our email that sent to you will not be able to reach you. Typical Mistake: - This email missing letter l and not existed youremailhere@gmail.con- This email here is not existed Also please check if your mail is full. There are many cases your email is not able to receive any more emails. If you make sure to double everything above and still didnt get the product email we sent to you, please contact customer support with your ORDER NUMBER: or LiveChat for further support.
  • I entered my Email wrong when checkout? What should I do?
    If you enter email wrong when checkout, please contact customer support with your ORDER NUMBER: or LiveChat for further support.
  • Can we transfer Resource from Accounts on SetsunaEpic to My Account?
    The answer is NO. We are selling Starter Resource Account. Meaning, It's a fresh account for anyone want a fresh start. There is no functions in any of games we selling that can be traded or transfer. Please do your research before buying.
  • Are these accounts legit & safe?
    100% legit & safe without a single fraud. There is no Hacked/Dupe/Exploit/Cheap Top Up within SetsunaEpic Accounts. SetsunaEpic's mission is to provide an astounding mobile game experience for gamers. All accounts have been tested and proven to be legit & safe with over 35000+ successful transactions since 2017.
  • Is there risk of ban?
    Account Selling/Trading/Transferring/Macro Rerolled may against Developers TOS but no issues so far and 100% safe with every other Mobile Games, 55000+ Successful Transactions. Please be aware when purchasing one! There is no ban in Rerolled Accounts with Macro or even using it. Interfering Game File like Hacked/Duped/Cheap Currency Purchase will get you banned. If the developer decided not allowing Rerolled Accounts, there is nothing we can do. we won't take responsibility if Developers decide to enforce their rules at any time.
  • How do I get SetsunaEpic Product/Service?
    Account will be sent via Email & Social Media you contact SetsunaEpic once you placed an order. For Character Selective Starter Accounts, choose your favorite game. Select the combination you want & Search for it. If it is available, it will appear with a Game ID contains Images of Character/Units represent what inside that ID . Take a screenshot of that I'D & Message SetsunaEpic via Discord: SetsunaEpic#6279 or Live Chat for consultation. SetsunaEpic will quote a price relate to the product.
  • What is the currency on SetsunaEpic's Store?
    It's USD
  • How do I secure the account I bought?
    Most of SetsunaEpic's Accounts can change the Email & Password associated with the account you purchased. SetsunaEpic will guidance & help buyers secure the account and completely in buyer possession. Some games only contain ID & Password that the Buyer only needs to change password. Some games contain the only ID that is 100% safe with SetsunaEpic.
  • What are the Payment Methods?
    Currently SetsunaEpic only accepts payment with Secured CC , Visa & Debits.
  • Do you offer Cheap Currency?
    No, SetsunaEpic will never commit fraud, use stolen credit cards, chargeback or any other illegal activities involve money to get a specific Unit or currency in game.
  • What is Super Resource Starter Account?
    Super Resource Account is a fresh account that has been logging for months to years since the game released. The account is stacked up with materials/in-game currency or even Characters given by log in rewards, daily login, developers' gifts, events and so on. These accounts are only tutorials done and no content of the game touch. The best way to start a game that you not have any experiences & want the best gatcha experience.
  • What is Character Selective Starter Account?
    Character Selective Account is the account that contains the Character/Units of your choice after searching on Catalog Websites. These accounts are often login daily and use resources to draw the units without playing any of the content of the game. Only Tutorial is done.
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